Amer. Inst. of Aeronautics & Astro
Titles appearing in Reference — Research Book News — August 2008
Terminal chaos; why US air travel is broken and how to fix it.
Donohue, George L. and Russell D. Shaver.
Amer. Inst. of Aeronautics & Astronautics, ©2008 243 p. $29.95 HE9787
978-1-56347-949-6
Donohue and Shaver (George Mason U.) assert that the current aviation industry is flat-out "broken," and set out to explain the problems, causes and solutions in this guide written specifically for airline passengers and industry observers. The authors note that while air travel is more popular than ever, the airline companies fail consistently when it comes to providing an optimal experience. By focusing on safety and security issues and customer service failures, this book serves to illuminate and even anger airline passengers about current aviation standards, and could possibly provide a catalyst for change. (Annotation ©2008 Book News Inc. Portland, OR)
