ASQ Quality Press

Business process improvement toolbox, 2d ed.

Bjørn Andersen contends that continually making improvements to the way tasks of all sizes are done is the key to organizational success. In this resource for professionals and students, he presents a framework and provides practical tools they can use to create a complete business process improvement system. A new, extensive case study illustrating the methodology's use has been added for the second edition. A set of photocopiable templates is found in the appendix. (Annotation ©2007 Book News Inc. Portland, OR)

The executive guide to understanding and implementing quality cost programs; reduce operating expenses and increase revenue.

Written for executives or individuals new to quality concepts in all types of organizations and sectors, this volume introduces them to cost of quality. It is not a handbook or in-depth description of the methodology, but an overview of an approach that can maximize value and bottom-line impact. The first section, aimed at executives, covers the key components of cost of quality, including basic principles, implementation factors, and measurement. The second part describes building a cost of quality measure, process details, recommendations on how to sell a cost of quality program, and pitfalls. Case studies round out the book. (Annotation ©2007 Book News Inc. Portland, OR)

The logical thinking process; a systems approach to complex problem solving. (CD-ROM included)

Dettmer (senior partner, Goal Systems International, "a consortium of management professionals") presents a heavily reworked version of Goldratt's Theory of Constraints (1996), which explained how to apply Eliyahu M. Goldratt's Theory of Constraints, a systems-level approach to policy analysis based on deductive logic, to a logical analysis methodology of logic trees dubbed the Thinking Process. The CD-ROM contains a graphical software application designed to create Thinking Process logic trees. (Annotation ©2007 Book News Inc. Portland, OR)